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FAQ

Payment Policy

Alfa Laval accept payment via credit card online. Read about the variety of payment options you can choose from when you purchase from Alfa Laval web shop, and learn how the tax on your order is calculated.

Payment methods

Alfa Laval accepts payment via credit card online. Alfa Laval web shop accepts Visa, MasterCard, American Express, and Discover.

Note: You must be a company or business to be able to do a purchase with Alfa Laval on-line.

Troubleshooting credit card payment errors

  • If your card is new or recently reissued, make sure it has been activated.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer's customer service on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.

American Express:

Discover/MasterCard/Visa:

Payment transaction

Alfa Laval collaborates with Adyen as an external Payment Service provider to guarantee a secured payment process. All transactions are encrypted to secure a safe payment with us.

Tax

Items sold on Alfa Laval web page and shipped to locations in US, including territories may be subject to tax. See exceptions below:

Alfa Laval Inc currently does not collect sales tax in the following states (subject to change):
  • District of Columbia
  • Hawaii
  • Idaho
  • North Dakota
  • Puerto Rico
  • Rhode Island
  • Utah
  • Vermont
  • Wyoming
The following states do not impose sales tax:
  • Alaska
  • Delaware
  • Montana
  • New Hampshire
  • Oregon

To place an order on behalf of a tax exempt organization or individual, please create/sign in to your account at Alfa Laval and follow the tax exempt process.

Alfa Laval will respond to tax exempt requests within one business day.

Legal entity

Alfa Laval Inc.
5400 International Trade Drive
23231 Richmond
United States