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Shopping Help

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about payment, shipping, returns, and more.

Payment Policy

Alfa Laval accept payment via credit card online. Read about the variety of payment options you can choose from when you purchase from Alfa Laval web shop, and learn how the tax on your order is calculated.

Payment methods

Alfa Laval accepts payment via credit card online. Alfa Laval web shop accepts Visa, MasterCard, American Express, and Diners.

Note: You must be a company or business to be able to do a purchase with Alfa Laval on-line.

Troubleshooting credit card payment errors

  • If your card is new or recently reissued, make sure it has been activated.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer's customer service on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Diners/MasterCard/Visa) of your card, in addition to the account number.

American Express:

Diners/MasterCard/Visa:

Payment transaction

Alfa Laval collaborates with Adyen as an external Payment Service provider to guarantee a secured payment process. All transactions are encrypted to secure a safe payment with us.

Payment transaction

Alfa Laval collaborates with Adyen as an external Payment Service provider to guarantee a secured payment process. All transactions are encrypted to secure a safe payment with us.

GST

Items sold on Alfa Laval web page and shipped to locations in Australia, including territories will attract GST.

All prices quoted by us are inclusive of carriage and packing costs and exclusive of GST, unless otherwise stated

Legal entity

Alfa Laval Australia Pty Ltd, ABN 65 00 016 197
14 Healey Circuit
Huntingwood, NSW 2148
Australia

Shipping

Free shipping for all orders. We are committed to getting your order to you as soon as possible, and we can ship already same day. Here you'll find everything you need to know about the delivery.

Free shipping for all orders

Prices in the website includes freight.

Delivery time

Orders completed and placed on website by 1:00 pm AEST, will be processed and shipped within 24 hours (Monday-Friday, excluding weekends and public holidays). Orders placed after cut-off time are shipped the following business day. Orders are not delivered on weekends or holidays.

Estimated delivery time is 3-5 working days.

You will receive an email containing the order acknowledgement. The order acknowledgement will contain estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date.

Ship from our stock in Singapore or Australia

All orders are shipped from:

Alfa Laval Singapore Pte. Ltd
11 Joo Koon Circle
629043 Jurong
Singapore

or if available locally from:

Alfa Laval Huntingwood
14 Healey Circuit
Huntingwood, NSW 2148
Australia

Delivery options

We ship only domestic AU.

Alfa Laval Preferred Carriers:

  • DHL Air Express

Tracking Freight Shipments

Once order has shipped, you will receive an e-mail with the invoice containing the tracking number(s) of your package(s). Please use that number to search for your delivery.

Return Policy

Returns of Goods not suffering from defects will only be accepted by us with our prior written agreement. All items which are accepted as returns will be subject to a handling fee of $100, and must be forwarded to Alfa Laval Huntingwood, 14 Healey Circuit, Huntingwood, NSW 2148, Australia.