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Shopping Help

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about payment, shipping, returns, and more.

Payment policy

Payment Policy

Alfa Laval accept payment via credit card online. Read about the variety of payment options you can choose from when you purchase from Alfa Laval web shop, and learn how the tax on your order is calculated.

Payment methods

Alfa Laval accepts payment via credit card online. Alfa Laval web shop accepts Visa, MasterCard, American Express, and Discover.

Note: You must be a company or business to be able to do a purchase with Alfa Laval on-line.

Troubleshooting credit card payment errors

  • If your card is new or recently reissued, make sure it has been activated.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer's customer service on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.

American Express:

Discover/MasterCard/Visa:

Payment transaction

Alfa Laval collaborates with Adyen as an external Payment Service provider to guarantee a secured payment process. All transactions are encrypted to secure a safe payment with us.

Tax

Items sold on Alfa Laval web page and shipped to locations in US, including territories may be subject to tax. See exceptions below:

Alfa Laval Inc currently does not collect sales tax in the following states (subject to change):
  • District of Columbia
  • Hawaii
  • Idaho
  • North Dakota
  • Puerto Rico
  • Rhode Island
  • Utah
  • Vermont
  • Wyoming
The following states do not impose sales tax:
  • Alaska
  • Delaware
  • Montana
  • New Hampshire
  • Oregon

To place an order on behalf of a tax exempt organization or individual, please create/sign in to your account at Alfa Laval and follow the tax exempt process.

Alfa Laval will respond to tax exempt requests within one business day.

Legal entity

Alfa Laval Inc.
5400 International Trade Drive
23231 Richmond
United States

Shipping policy

Shipping

Free shipping for all orders. We are committed to getting your order to you as soon as possible, and we can ship already same day. Here you'll find everything you need to know about the delivery.

Free shipping for all orders

Prices in the website includes freight.

Delivery time

Orders completed and placed in the website by 1:00 PM EST will be processed and shipped out the same day (Monday-Friday, excluding holidays). Orders placed after cut-off time are shipped the following business day. Orders are not delivered on weekends or holidays.

Estimated delivery time is 2-3 days working days depending on delivery address.

You will receive an email containing the order acknowledgement. The order acknowledgement will contain estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date.

Ship from our stock in Indianapolis

All orders are ship from:

Alfa Laval Distribution Inc - AMDC
7601 Winton Drive
Indianapolis Indiana 46268
USA

Delivery options

We ship only domestic US.

Alfa Laval Preferred Carriers:

  • FedEx – Parcel and Freight
  • Estes
  • Kuehne+Nagel

For domestic shipments below 28 KB/62 LBS the method of transportation is standard ground freight.

For domestic shipments 28KG/62 LBS and greater the method of transportation is LTL/Truck Freight.

Multiple units under the 28 KB/62 LBS cut off can ship in multiple boxes should the total weight be above the 28 KB/62 LBS. Three boxes are the maximum breakdown before the order would be moved to an LTL/Truck Freight shipment.

Tracking Freight Shipments

Once order has shipped, you will receive an e-mail with the invoice. Invoice contain the tracking number(s) of your package(s). Please use that number to search for your delivery.

Drop shipment

Please contact Customer Support for any requirements of drop shipment to another state and we can help you.

Return policy

Return policy

Alfa Laval accept return of product(s). Find out more by contacting our Customer Support team on chat or at https://www.alfalaval.us/service-and-support/local/service-and-support-in-the-usa/.